It is our aim to ensure that we offer all our clients the best possible service. Please help us run a smooth and professional service by observing the following booking conditions.
Cancellations: Please note that at least 72 hours notice is required to make a cancellation without charge. If less than 72 hours notice half fee applies, then full fee if less than 24 hours notice.
Payment: All payments must be made and received in advance via cash, credit card or bank transfer. A surcharge of 2.5% will be added to payments made by Visa and Mastercard credit cards. All payments made by cash, cheque with guarantee card or debit card will not incur a surcharge.
Investment for therapy and estimated number of sessions will be discussed before booking, and it is usual to pay for the full therapy programme upfront as it helps secure your commitment to the treatment. However, we do understand that in some cases this may not be financially viable and a more suitable payment plan for you can be arranged.
Prices are usually quoted per treatment and not per session. For example if your therapy covers up to six sessions, but the work is completed in four, the investment is the same. No refunds will be issued if you decide to terminate once therapy has already commenced. We do understand that life can get in the way and hold your therapy open for a maximum of 12 months from commencement, however we do not encourage this practice as it reduces the efficiency of the therapy.
We are unable to offer payment after therapy.
Session times: Sessions are 50-60 mins long and as per appointment times. If you are more than 5 minutes late, it is unlikely that we will be able to extend the session accordingly. Full charges apply. Longer sessions, if required, are charged pro-rata.
For Your Free 15-Minute Telephone Consultation
Complete the form below or call
020 8712 5981 to book your 15-minute call with Katie Glen or Jenny O'Kelly